Retail IQ Limited (New Zealand Company Number 1613279, "Retail IQ", "we", "us") provides retail software and IT services from 16A Clare Street, Cambridge, New Zealand. This policy explains what personal information we collect, why, and how we handle it — on this website, on our My RetailIQ platform, in our software, and in delivering our services.

What we collect

From clients and partners: business contact details (names, roles, email addresses, phone numbers, addresses), account credentials for My RetailIQ, and the commercial records generated by working with us — orders, quotes, invoices, support tickets, projects, and correspondence.

Entered by our partners: our resellers and partners enter information about their own clients into My RetailIQ (names, contact details, addresses, licence and transactional records) so that we can fulfil orders and maintain the licence register. Partners warrant to us that they have the authority and consents to provide this information.

In delivering services: to support your systems we may be given access to environments that contain your business data, which can include customer, transaction, and employee records held in your point-of-sale and related systems. We access this data only to perform the services.

Automatically: usage logs from this website and from My RetailIQ — login times, pages accessed, actions performed, IP addresses, and browser and device information — used for security monitoring, audit trails, troubleshooting, and service improvement.

How we use it

We use personal information to operate My RetailIQ and deliver our software and services; to process orders, licensing, billing, and support requests; to maintain the licence register that records software entitlements; to communicate with you about your account, orders, and support; to detect and prevent unauthorised access, fraud, and misuse; to meet our legal obligations; and to improve our products and services. We do not sell personal information, and we do not use client contact information for unsolicited marketing.

Who we share it with

We share personal information only with: our service providers (such as hosting, email, and payment providers) under confidentiality obligations, and only as needed to run our services; the reseller or partner through whom you deal with us, in respect of your own account and orders; and authorities, where the law requires it. Some of our providers are located outside New Zealand; where personal information is disclosed overseas we take reasonable steps to ensure it is subject to comparable safeguards, as the Privacy Act 2020 requires.

How we protect it

We maintain security measures appropriate to the information we hold, including access controls, activity logging, and encrypted transmission. Under our client and partner agreements we commit to notifying the affected party of any actual or suspected unauthorised access, use, or disclosure of their information without undue delay, and in any event within 72 hours of becoming aware of it. Where a privacy breach is likely to cause serious harm, we will notify the Office of the Privacy Commissioner and affected individuals as the Privacy Act 2020 requires.

How long we keep it

We keep personal information for as long as needed to provide our services and maintain accurate business records, and thereafter as required by law (tax and company records are generally retained for seven years in New Zealand). Licence-register records are retained for the life of the relevant licence and a reasonable period afterwards. We delete or de-identify information that is no longer needed.

Your rights

You may ask us at any time to access or correct the personal information we hold about you. Contact help@retailiq.nz and we will respond within 20 working days as the Privacy Act 2020 requires. If your information was entered by one of our partners, we may direct your request to them where they control the record, or handle it ourselves where we do. If you are not satisfied with our response, you may complain to the Office of the Privacy Commissioner (privacy.org.nz).

Where the EU/UK GDPR or the California Consumer Privacy Act applies to information we handle, we honour the corresponding rights under those laws, as our client and partner agreements provide.

Contact

Privacy questions and requests: help@retailiq.nz, or Retail IQ Limited, 16A Clare Street, Cambridge, New Zealand. Please mark correspondence "Privacy".

Changes to this policy

We will post any changes to this policy on this page, with the date they take effect. Material changes will also be notified through My RetailIQ or by email to account holders.

Last updated: August 2026